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Privacy Policy

How we handle your information

Last updated

Nutmeg Creole Kitchen respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

We only collect the information you choose to give us when you use a form on this website:

  • Catering requests: your first and last name, email address and phone number.
  • Messages sent from the Contact page: your name, phone number and message.

Please do not include sensitive information, such as health details, in a message unless it is needed for us to serve you safely, for example a food allergy.

How we use it

We use your information only to respond to you: to confirm that we have received your catering request, to plan catering for your event, or to answer your message. We do not sell, rent or share your information for marketing, and we do not add you to a mailing list.

How we handle and store it

Catering requests are sent to Casava, the service that manages our catering inquiries. Casava emails you a confirmation, notifies our team, and keeps your details so it can recognise you, by your email address, if you contact us again.

Messages from the Contact page are sent as an email to our restaurant inbox through our email provider, Resend. This website itself does not keep a database of submissions.

We keep your details only as long as we need them to serve you and meet our business and legal obligations.

Our website is hosted by Vercel, catering requests are handled by Casava (on n8n), and our email is delivered by Resend. These providers may process information outside Canada, including in the United States, where it may be subject to the laws of that country.

WhatsApp

After you send a message from the Contact page, you can choose to continue the conversation with us on WhatsApp. You can also order or chat with us on WhatsApp from the links on this website. This is optional. If you do, WhatsApp opens with a message you can review and edit before sending, and WhatsApp’s own privacy policy applies to that conversation.

Analytics and cookies

We use Vercel Web Analytics to understand how many people visit our pages. It does not use cookies and does not identify you personally; it records anonymous, aggregated information such as the pages viewed and the type of device.

We store one setting in your browser: your light or dark theme choice, if you change it. It never leaves your device.

Your choices and rights

You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it. You can also withdraw your consent to our use of it, although we may then be unable to complete your booking or request.

If you have a concern about how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

For any privacy question or request, contact Nutmeg Creole Kitchen: